Cancel Session - Utilities
To cancel an existing Session, hover over “Utilities” on the left side menu and click “Cancel Session.” Search for the session to be canceled and click the radio button in front of the session ID. (Note: only one session can be cancelled at a time.) Click “Next.”
On the “Enrollment List” tab, a list of enrollees for the session is displayed. Enter the Refund Amount at the top of list to apply to all participants or adjust the refund amount by participant. (Note: The Refund Amount cannot be more than the paid amount less any refunds already given for the session.) Click “Next.”
On the “Confirm Cancellation” tab, select a “Reason” for the cancellation. Select the “In-app” and “Shopper” notifications as needed. The “Mode of Refund” for “Credit card payments” and “Any other mode of payment” must also be selected. If an amount cannot be returned to the original credit card, it will be returned by the “other mode” selection. Click “Finish.”
Once the cancellation is completed, a Notification will be posted. The Notification will include the User that cancelled the session as well as the refund mode details.
Related Articles
Cancel Session
Utilities: Hover over “Utilities” on the left side menu and click “Cancel Session.” Search for the session to be canceled and click the radio button in front of the session ID. (Note: only one session can be cancelled at a time.) Click “Next.” ...
Cancel Session - Catalog Managment
Cancelling a session can be started in Utlities-Cancel Session or Catalog Mangement. Starting in Catalog Management: On the Session List page, hover over the action icon to the left of the session you wish to cancel, & select “Cancel Session”. This ...
Copy Session
New sessions can be created by copying an existing session. This is accomplished by viewing the Session list for a class, hovering over the Action icon for the session you which to copy and selecting “Copy Session.” The following fields will ...
Add Session
To add a session to a class, select the appropriate module (Class Registration or Child Care). Hover over Catalog Management, & select “Class”. A list of existing classes is displayed. Then, hover over the action icon to the left of the class name, ...
Delete Session
To delete a session, select the appropriate module (Class Registration or Child Care). Hover over Catalog Management, & select “Class”. A list of existing classes is displayed. Then, hover over the action icon to the left of the class name, ...
Confidentiality
The information contained in this website (including documents/email) is intended only for the use of the recipient(s) and contains proprietary, confidential or privileged information of Digital Signup. If you are not the intended recipient, you are hereby notified that any disclosure, dissemination, distribution or copying of the information contained on this website is strictly prohibited.