Refund Credit Balance

Refund Credit Balance

To issue a refund for an open credit, click on “User Management” & search for the user’s account. Next, hover over the Action icon to the left of the user, & select “Manage Charges/Credits”. On the Manage Charges/Credits page, all unbilled charges & unapplied credits will be displayed. Check the corresponding box(es) on the right for open credits you wish to refund; then, click “Issue Refund”. The Issue Refund popup will open; fill in the required fields with the appropriate information, & click “Continue Refund” to proceed & complete the refund. 

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