To process a partial refund while maintaining the participant’s registration, click on “User Management” & search for the user’s account. Next, hover over the Action icon to the left of the user, & select “Manage Credit/Charge”. On the Manage Credits/Charges page, click on the “Invoices” tab. If needed, filter invoices by checking the “Refundable Invoices” box, &/or selecting a different date range option from the dropdown. Click the action “⏵” to the left of an invoice/order # to expand & display registered members/sessions. Check the “Select” box for the member/session you wish to refund, & enter the amount to refund. (Please Note: Refund amount defaults to total amount paid for member/session, minus any previous refunds/credits applied.) Then, select a reason for the refund from the “Reason” drop-down list, & click “Continue Refund” to proceed. On the Refund Payment page, select the refund payment method, enter the corresponding amount, & click “Process Refund”.
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