To drop/refund a participant’s registration, click on “User Management” & search for the user’s account.
Next, hover over the Action icon to the left of the user, & select “View User Options”; then, click “View My
Schedules”. On the View My Schedule page, select the appropriate tab (Class Registration/Preschool/Care)
for the order you wish to drop/refund. Next, check the “Select” box to select an order, check the “Drop”
box, enter the refund amount. Then, enter a name in the “Paid To” field, & a reason for the refund; then,
click “Continue Refund” to proceed. (Please Note: Refund amount defaults to total amount paid for
member/session, minus any previous refunds/credits applied.) On the Refund Payment page, select the
refund payment method, enter the corresponding amount, & click “Process Refund”.
Related Articles
Drop/Refund Order
To drop/refund a participant’s registration, click on “User Management” & search for the user’s account. Next, hover over the Action icon to the left of the user, & select “View Schedules”. On the View Schedule page, select the appropriate tab (Class ...
Partial Refund
To process a partial refund while maintaining the participant’s registration, click on “User Management” & search for the user’s account. Next, hover over the Action icon to the left of the user, & select “Manage Credit/Charge”. On the Manage ...
Partial Refund
To process a partial refund while maintaining the participant’s registration, click on “User Management” & search for the user’s account. Next, hover over the Action icon to the left of the user, & select “Manage Credit/Charge”. On the Manage ...
Change Schedule Refund
For Care Sessions, when a schedule change results in less scheduled days than originally paid for, the system will prompt an automatic refund. After the schedule is saved, proceed to checkout. The system will reflect the amount to be refunded. ...
Default Sort Order For Childcare/Class Registration Classes
An organization can choose what order classes should be sorted in the public site. To set this configuration, click on “Configuration” & select “Settings.” Select the appropriate drop-down selection.