Drop/Refund Order
To drop/refund a participant’s registration, click on “User Management” & search for the user’s account. Next, hover over the Action icon to the left of the user, & select “View Schedules”. On the View Schedule page, select the appropriate tab (Class Registration/Preschool/Care) for the order you wish to drop/refund. Next, check the “Select” box to select an order, check the “Drop” box, enter the refund amount. Then, enter a name in the “Paid To” field. Select a “Reason” from the drop-down list (if “Others” selected, also complete “Other Reason”.) Then, click “Continue Refund” to proceed. (Please Note: Refund amount defaults to total amount paid for member/session, minus any previous refunds/credits applied, service charges or non-refundable amounts.) On the Refund Payment page, select the refund payment method, enter the corresponding amount, & click “Process Refund”.
For Care Sessions, the Refund Amount cannot be overridden.
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